Frequently Asked Questions

• Can You Feel Safe Working With Us?

  Each time a customer places an order at Original-Essays.org, it is required to provide personal details, including name, last name, phone number and email address. You may feel doubtful whether it is safe to share such information with the company; however, when you deal with us, you can be sure that we never disclose any of the details you provide. No third parties get access to any details. We use your email and phone number only to get in contact with you to ask for some clarifications regarding the paper you have ordered.

• Do You Check The Knowledge Of The Writers?

  We are proud of the fact that only the writers with verifiable degrees (PhD, Master’s or at least Bachelor’s) work for us. We hire experts in a wide range of specializations to be able to suit every demand.

• Is It Allowed To Communicate To The Writer Directly?

  We have developed a special system of messages between the customers and the writers assigned to their orders. You can communicate to the writer from your account at Original-Essays.org; besides, you will get a notification to your email every time you receive a message from the website administration or the writer. We highly recommend our clients to check their personal accounts and emails to be aware of the updates and messages. It may happen that you have sent a message to the writer and it takes some time for them to respond. There is no need to worry about non-communication. In such situations, please feel free to contact the support team agents and they will Resolve Every Problem That May Arise.

• I Am Afraid Of Plagiarism Cases. Do You Guarantee That Every Paper Is Original?

  We do not tolerate any plagiarism. Therefore, we always use several plagiarism detection systems to detect all kinds of plagiarized content in the assignments. Please note that the results of checking for plagiarism do not get public, like they do while using Turnitin; so, you can be absolutely sure that you will get an authentic paper that will appear as original at your college or university. We ensure high quality of writing and plagiarism-free papers. The ordered assignment will be available to you only after it has undergone checking for plagiarism. What is more, you can request for a plagiarism report, and the agents will deliver it to you for free as of a proof of uniqueness of content.

• Do You Do Proper Formatting Of The Papers?

  We always do appropriate formatting of the ordered papers according to the standards of academic writing. Each paper has 1-inch margins on every side, Times New Roman font of 12 points, and double spacing. According to the policy of our company, the word count is 300 words per page. In case you need your paper to be formatted in according to the specific standards and requirements of your university, please mention all specific instructions in the order description.

• What If I Need A Revision?

  In case you have read the paper and want to request for slight changes, you are entitled to use the free revision option. This benefit can be used within 48 hours (if the order contains from 1 to 19 pages) or 30 days (for orders that exceed 20 pages) after the deadline expiration. To ensure proper changes in the paper, please make sure that you have sent clear revision instructions via the Files tab or a message to the writer. It is also recommendable to specify specific number of hours or days that you can provide to the writer for making changes. Please note that if you add instructions or change those which were given initially, the agents will ask you to pay a compensation for the writer to follow the new guidelines.

• Can I Get My Paper Really Soon?

  We understand how vital deadlines are for the students. All professors demand timely submission of the assignments notwithstanding the circumstances. All you need to do is to specify your deadline and our writers will start working immediately.

• Is It Possible To Track The Progress Of My Order?

  You can check the updates on your order in your personal profile. All the updates are done automatically. You can be sure that our cooperation will be easy and pleasant. If you need to get to know any further details, just contact us by email or phone.

• When can I expect to get my paper?

  All papers are delivered with the deadlines you set when you place an order. Check your deadline here: do to “My orders”, then choose “Processing orders”, then click on the order ID and check section Delivery. You will see the exact time of the paper delivery.

• How long does it take to refund my money?

  Much depends on the work of your bank, but it usually takes 3-5 business days to refund your money.

• Can I change the deadline if I need the paper earlier?

  If you had placed an order and noticed a wrong deadline before the writer was assigned, the deadline change is easy. You need to contact our support team and compensate for the time as the deadline affects the price. If the order was already assigned to the writer, we need to agree on the deadline change with the writer to ensure that they can deliver a top-quality paper within a new deadline.

• Can I add more pages to my order after the order has already been placed?

  Yes, you may ask to add as many pages as you need. Place an additional order with the required number of pages. You may do it yourself from your account, adding pages in the section “My orders”, or you may contact our Support team, and they will create an additional order for you.

• I cannot place an order. What should I do?

  Please, try to refresh the page and make another attempt. Check whether you have big files (the system does not accept big files). If you still have any concerns or need to send big files to the writer, please contact us via email support@original-essays.org or LiveChat.

• Can I discuss the price with Support agents?

  We have set prices on the website. However, you may always contact our support team and express your expectations regarding the price and order level, and they may offer you some options. Moreover, we have a flexible system of discounts, so you may be eligible for a discount. Contact our support agents and discuss the possible options.

• My paper requires using a specific book. Will you buy access if I do not have it?

  According to our policy, you have to provide all the required materials if they are not available online.

• I placed an order with you and received a perfect paper. I want to continue working with the same writer. How can I place an order and ensure that this specific writer works with me?

  You may choose the writer you worked with as your Preferred writer. It is easy to do in the flow of the ordering process. When placing the next order, you need to fill out the field “Preferred Writer’s ID.” You may check the ID of your previous writer in your previous order. After all the procedures are completed, the particular writer will be assigned to work on your order. Mind that a preferred writer option will cost 15% of the order price additionally. This money is delivered to the writer as notification of the highest priority of your order.

• Will I be informed when a writer is assigned?

  The order status is reflected in your account. You will see when the writer is assigned to the order and when the paper is completed and ready for download. If you do not want to check the site frequently but still want to be informed, you may buy a VIP service where SMS notification is provided; you receive SMS each time when order status is changed.

• Who will work on my paper?

  A writer specializing in the field of your interests will be assigned to work on your order. We have a team of writers holding degrees in various specializations to satisfy the needs of each customer. When you place an order, we assign you a writer who has good background knowledge and skills.

• I want to pay for the order, but an error emerges.

  In case of any payment issues, try to reload the page and make another attempt. You may also change the web browser or device. The problem is sometimes resolved if the device is changed or another card is selected. If nothing works, please, contact your bank or the payment processing company directly.

• I need to complete an online test. Will you help me?

  Sure, we have an online test order type in the order form. You need to place an order providing all the required materials for a writer to complete your test, indicate the time and date when the test is available, and provide your login details for a writer to access the platform. The writer will complete a test and send you a screen of the final grade or whatever the platform shows after the test is done.

• Do you work with very complex papers?

  We employ writers of different levels of competency. Thus, we employ writers with Bachelor’s, Master’s, and Ph.D. degrees, and it allows us to accept the orders of different levels of complexity.

• I have already written a part of the work, and I need your assistance to add some information there?

  Yes, we can add the required information to your already written paper. Contact our support team, and they will help you ensure that you have placed a proper order.

• What should I do if I do not see a required order type in the offered list?

  Contact our support team via email, send them a part of your instructions, and they will help you choose the order type according to your requirements.

• How can I see a draft before my paper is ready?

  You can order a 1-page draft when placing an order (a paid option). You will get a draft after 50% of the selected deadline.

• I have a very specific and complicated task. Can I check whether you can complete it before placing and the order?

  Yes, you may send us an email with the order details, and we will check with the Writer’s Department whether we can do this assignment for you.

• Can I expect that my paper will get 100 points?

  We cannot guarantee grades as each professor may have some particular approaches to grading. However, we guarantee that your paper will be written in accordance with our instructions and meet the highest standards of quality.

• What is your working schedule?

  We work online 24/7.

• Do you work with short deadlines?

  Yes, we complete urgent papers. It is better to contact our support team and inform them that you will place an urgent order. It will increase the chances of assigning an order immediately.

• How can I ensure that my private data is not shared with third parties?

  We have a strict Privacy Policy that guarantees that any private-sensitive data you share with us is kept safe and secured. We use this information for identification purposes only and for contacting you in case of an emergency. Neither writers nor editors are aware of your private data. We do not share writers’ personal data as well.

• What responsibilities do you have before customers?

  We guarantee that the paper you place will be assigned to the writer shortly. A writer is responsible for research and paper that fully corresponds to the instructions. We guarantee that the paper is delivered on time and without plagiarism.